SHIPPING POLICY

Last Updated
May 2026

Processing Time
Please allow 1–5 business days for order processing. Additional time may apply during launches, sales, or
high-order periods. Orders are not shipped on weekends or public holidays.

PUDO Locker Delivery
Affordable locker-to-locker delivery via PUDO. Estimated delivery: 2–5 business days. Customers must
provide their preferred PUDO locker name or closest PUDO location during checkout. Once delivered,
customers will receive an SMS and collection PIN code.

Door-to-Door Courier
Delivered directly to your home or work address. Estimated delivery: 1–4 business days. Tracking details
will be sent once the order ships.

Shipping Costs
Shipping costs are calculated at checkout. Example rates: PUDO Locker from R60 and Door-to-Door
Courier from R100. Free shipping promotions may apply during special campaigns.

Tracking Orders
Once your order has shipped, you will receive a tracking number and courier tracking link. Please allow up
to 24 hours for tracking updates to appear.

Delivery Areas
We currently ship within South Africa. International shipping may become available in future.

Delays
PanLover is not responsible for delays caused by courier issues, weather, strikes, load shedding, or
incorrect customer information.

Incorrect Addresses
Customers are responsible for entering the correct shipping information. Additional shipping charges may
apply for incorrect addresses.

Refunds & Returns
We want you to love your PanLover merch. If there is a problem with your order, please contact us within 7
days of receiving your item. Refunds or replacements may be offered for damaged, defective, or incorrect
items.

Non-Refundable Items
For hygiene and safety reasons, certain items such as bikinis, underwear, or custom-made products may
not be eligible for refunds or exchanges unless they arrive damaged or incorrect.

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please email support@panlover.com within 48 hours and
include your order number, photos, and a description of the issue.

Refund Processing
Approved refunds may take 5–10 business days to reflect depending on your payment provider or bank.

Order Changes & Cancellations
Orders cannot always be changed or cancelled once processing begins. Please contact support as soon as
possible after placing your order.

Contact
Email: support@panlover.com
Website: www.panlover.com